Made to order

HKD HUELLEY HUELLEY

Tax ID: 048199006096
Store Address : 214 Hai Bà Trưng, Tân Định, TP.HCM
Mail: sales@huelleyrose.com
Hotline : (+84) 899 843 894

Policies of us

Shipping Policies

DELIVERY SCOPE

We provide worldwide delivery services. Orders can be delivered to countries where our shipping service is supported.

INTERNATIONAL TAXES & DUTIES

We offer international shipping via our logistics partners. Shipping charges for your order will be calculated and displayed at checkout.

Import duties and taxes are mandatory for all international orders and are the customer’s responsibility. These charges depend on factors such as the value of the goods, materials used, and the country of manufacture.

After your order is placed, Huelley Huelley will contact you via email to confirm the customs declaration value based on the selected option (adjusted value or full order value), along with the estimated import duties.

To ensure a smooth delivery experience, Huelley Huelley will assist with customs documentation and arrange for the shipping carrier to advance the duty payment on your behalf. A handling fee of approximately $15 may be applied by the carrier for this service.

Once the duty payment is confirmed, your order will be prepared and dispatched. Upon arrival, no additional customs procedures or payments will be required from the customer.

Please note that import duty rates may vary over time and depending on local customs regulations. The percentages listed below are provided for reference only and should not be considered final amounts.

The exact duty amount will be calculated and confirmed via email prior to shipment.

Estimated duty rates (for reference only):

United States – approximately 32%
Canada – approximately 18%
Thailand – approximately 30%
China – approximately 16%
South Korea – approximately 13%
United Kingdom – approximately 20%
Singapore – approximately 10%
Russia – approximately 15%
Australia – approximately 12%
European Union – approximately 26%

If the customer chooses not to proceed with the import duty payment after confirmation, the order will not be refunded. Instead, the full amount paid will be issued as store credit (e-voucher) for future purchases.

By completing a purchase, the customer acknowledges and agrees to accept all applicable import duties and related charges.

PRE-ORDER

Pre-order items typically take an estimated 4–6 weeks to produce. Please note that this is production time only and does not include shipping time.

If your pre-order has not shipped by the end of the estimated production timeframe, you may cancel your pre-order. Please refer to our Cancellation Policy for more details.

If you purchase pre-order items and in-stock items together, your entire order will be held until all items are available to ship. To receive in-stock items sooner, please place separate orders.

ORDER PROCESSING

Please allow 1 business day to process your order. You will receive an email within 1–2 days confirming that your order is on the way.

If you do not receive your tracking number within the estimated timeframe, please contact us at:
sales@huelleyrose.com

SHIPPING TIME

1. Ready-to-Ship Items

Estimated delivery time:

Vietnam: 2 – 5 business days
Asia: 5 – 10 business days
Europe / USA / Canada: 7 – 14 business days

Delivery time is calculated from the moment your order has been confirmed and handed over to the shipping carrier.

2. Made-to-Order / Pre-order Items

Some products are produced under a Made-to-Order / Pre-order model. Production time will be clearly stated on each product page.

Once production is completed, shipping will follow the standard delivery timeframe:

Vietnam: 2 – 5 business days
Asia: 5 – 10 business days
Europe / USA / Canada: 7 – 14 business days

Total delivery time = Production time + Shipping time

3. Important Notice

Delivery times are estimates only and may vary due to circumstances beyond our control, including but not limited to:

severe weather conditions
transportation disruptions
customs clearance procedures

If any delay occurs, customers will be notified via email as soon as possible.

SIGNATURE REQUIRED

All orders require a signature upon delivery. Please follow delivery notifications to ensure your package is received safely.

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Terms of service

OVERVIEW

This website is operated by Huelley Huelley. Throughout the site, the terms “we”, “us”, and “our” refer to Huelley Huelley.

By accessing our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein.

If you do not agree to all Terms, you may not access or use our Services.

Our store is powered by Shopify Inc., which provides the e-commerce platform enabling us to offer our products and Services.

SECTION 1 – ELIGIBILITY & USE

By using this site, you confirm that:

you are at least the age of majority in your jurisdiction, or
you have permission for a minor dependent to use this site

You agree not to:

use our products or Services for unlawful purposes
violate any applicable laws (including intellectual property laws)
transmit harmful code, viruses, or disruptive technologies

Violation of these Terms may result in immediate termination of access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone at any time.

Non-sensitive data may be transferred across networks without encryption. Payment information is always securely encrypted.

You may not reproduce, duplicate, resell, or exploit any part of the Service without our written permission.

SECTION 3 – INFORMATION ACCURACY

All information provided on this site is for general reference only.

We do not guarantee that content is always accurate, complete, or current. Historical information may be included for context.

We may update or modify content at any time without obligation to notify.

SECTION 4 – PRICING & SERVICE MODIFICATIONS

Prices are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

We are not liable for any changes, price adjustments, or service interruptions.

SECTION 5 – PRODUCTS & AVAILABILITY

Some products may be available exclusively online and in limited quantities.

We strive to display product colors and details accurately, but cannot guarantee exact representation across all devices.

We reserve the right to:

limit sales by customer, region, or order quantity
change product descriptions or pricing at any time

All exchanges are subject to our Exchange and Defective Items policies.

SECTION 6 – ORDERS & BILLING

We reserve the right to refuse or cancel any order.

You agree to provide accurate and complete billing and account information.

For international orders:

import duties and taxes may apply depending on destination
estimated duties may be shown for reference
final charges will be confirmed after order placement

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools without monitoring or control.

These tools are provided “as is” without warranties, and use is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may include links to external sites.

We are not responsible for the content, accuracy, or practices of third-party websites.

SECTION 9 – USER SUBMISSIONS

Any feedback, suggestions, or materials submitted to us may be used freely without restriction.

We are not obligated to maintain confidentiality or provide compensation.

SECTION 10 – PERSONAL DATA

Your personal information is handled in accordance with our Privacy Policy.

SECTION 11 – ERRORS & INACCURACIES

Occasionally, information on the site may contain errors related to:

product descriptions
pricing
shipping fees or delivery times

We reserve the right to correct such errors at any time without prior notice.

Estimated import duties are indicative only and may vary based on customs regulations.

SECTION 12 – PROHIBITED USES

You may not use the site:

for unlawful purposes
to violate laws or regulations
to infringe intellectual property rights
to harass, abuse, or discriminate
to submit false or misleading information
to distribute malware or harmful code
to collect personal data of others

Violation may result in termination of access.

SECTION 13 – DISCLAIMER & LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free Service.

All products and Services are provided “as is” and “as available”.

To the fullest extent permitted by law, Huelley Huelley shall not be liable for any direct or indirect damages arising from use of our Services.

We are not responsible for shipping delays caused by customs procedures or international logistics.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Huelley Huelley and its affiliates from any claims resulting from your breach of these Terms or violation of applicable laws.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in effect.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated.

We may suspend or terminate your access immediately if you violate any provision.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with any policies on this site, constitute the entire agreement between you and Huelley Huelley.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of Vietnam.

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the site after changes constitutes acceptance of those changes.

SECTION 20 – CONTACT

For any questions regarding these Terms, please contact:

Huelley Huelley
Email: sales@huelleyrose.com

Privacy Policies

This Privacy Policy describes how Huelley Huelley (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Huelley Huelley.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user
of the Services, whether you are a customer, website visitor, or another
individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site,
update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing
these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal
information to third parties for legitimate purposes subject to this Privacy
Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted
by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How
we Disclose Personal Information":

Category

Categories of Recipients

Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates

We do not use or disclose sensitive personal information for
the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online
platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their
owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are
the parent or guardian of a child who has provided us with their personal
information, you may contact us using the contact details set out below to
request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential
information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Righ to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our
Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level oprotection.

Contact

Should you have any questions about our privacy practices or
this Privacy Policy, or if you would like to exercise any of the rights
available to you, please:
- Email us: sales@huelleyrose.com.
- Contact us: HUELLEY HUELLEY, 214 Hai Bà Trưng, Ho Chi Minh City 10005, Vietnam.

Cancellation, Exchange and Return Policies

Cancelation, Exchange and Return Policies

IMPORTANT NOTICE

By placing an order with Huelley Huelley, you acknowledge and agree to all terms outlined below.

We recommend reviewing our Shipping Policy prior to purchase to understand potential import duties. Duties may vary depending on destination, declared value, and local customs regulations.

IMPORT DUTIES & PAYMENT TERMS

Import duties and taxes are mandatory for all international orders and are the responsibility of the customer.

Customers may request to cancel their order within 3 hours of purchase (prior to shipment), subject to a 10% processing fee.

After an order is placed, Huelley Huelley will contact the customer via email to confirm:

the customs declaration value
the estimated import duties

If the customer chooses not to proceed with the duty payment after confirmation, the order will not be refunded. Instead, the full amount paid will be issued as store credit (e-voucher) for future use.

By completing a purchase, the customer agrees to accept all applicable import duties and related charges.

CANCELLATION POLICY

Orders may be cancelled within 3 hours of purchase, provided they have not been shipped.

A 10% processing and operational fee will be deducted from approved cancellations.

Orders that have been shipped or are in transit are not eligible for cancellation.

NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

We do not accept returns or exchanges for:

Sale or discounted items
Items purchased using vouchers or gift cards
Underwear, lingerie, swimwear, or bundled intimate items
Items not in original condition, without tags, or without original packaging
Items showing signs of wear, odor, stains, or damage

RETURN & REFUND LIMITATION

We do not accept returns or refunds based on subjective reasons, including but not limited to:

Change of mind
Personal preference
Dissatisfaction with style, fit, or appearance

All product descriptions, images, and sizing information are provided to support informed purchasing decisions.

EXCHANGE POLICY

Eligibility

Requests must be submitted within:

48 hours (Vietnam)
14 days (International)

Items must be:

unused and undamaged
in original condition with full tags and packaging

A valid proof of purchase and a clear unboxing video are required.

Conditions

Each item is eligible for one (1) exchange only
Customers are responsible for all shipping and related costs (including duties, if applicable)
Original shipping and processing fees are non-refundable