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IMPORTANT NOTICE

By placing an order with HUELLEY, you acknowledge and agree to all terms outlined below.

We recommend reviewing our Shipping Policy prior to purchase to understand potential import duties. Duties may vary depending on destination, declared value, and local customs regulations.

IMPORT DUTIES & PAYMENT TERMS

Import duties and taxes are mandatory for all international orders and are the customer’s responsibility.

Customers may request to cancel their order within 3 hours of purchase (before shipment), subject to a 10% processing fee.

After the order is placed, HUELLEY will contact the customer via email to confirm the customs declaration value and estimated import duties.

If the customer chooses not to proceed with the import duty payment after confirmation, the order will not be refunded. Instead, the full amount paid will be issued as a store credit (e-voucher) for future purchases.

By completing a purchase, the customer agrees to accept any applicable import duties and related charges.

CANCELLATION POLICY

Orders may be cancelled within 3 hours of purchase, provided they have not been shipped.

A 10% processing and operational fee will be deducted from any approved cancellation.

Orders that have been shipped or are in transit are not eligible for cancellation.

NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

We do not accept returns or exchanges for:

• The product is made-to-order, not part of the ready-made product group
• Sale items or discounted purchases
• Items purchased using vouchers or gift cards
• Underwear, lingerie, swimwear, or bundled intimate items
• Items not in original condition, without tags, or without original packaging
• Items showing any signs of wear, odor, stains, or damage

RETURN & REFUND LIMITATION

We do not accept returns or refunds based on subjective reasons, including but not limited to:

• Change of mind
• Personal preference
• Dissatisfaction with style, fit, or appearance

All product details, images, and sizing information are provided to support informed purchasing decisions.

EXCHANGE POLICY

Eligibility

• Requests must be submitted within:

  • 48 hours (Vietnam)
  • 14 days (International)
• Items must be unused, undamaged, in original condition with full tags & packaging
• Proof of purchase and a clear unboxing video are required

Conditions

• Each item is eligible for one (1) exchange only
• Customers are responsible for all shipping and related costs (including duties, if applicable)
• Original shipping fees and processing fees are non-refundable

Price Difference

• If exchanging for a higher value item → customer pays the difference
• If exchanging for a lower value item → no refund will be issued

The remaining balance may be:

• applied toward shipping fees, or
• issued as a store credit (e-voucher) for future purchases

DEFECTIVE ITEMS POLICY

If an item arrives in defective condition, please notify us within:

• 48 hours (Vietnam)
• 14 days (International)

A clear unboxing video is required.

• Defective items will be exchanged for a non-defective item
• If the replacement item is also defective → eligible for an additional exchange or refund
• Refunds apply to the product value only (excluding shipping and fees), unless both items are defective

Refunds are typically processed within 10 business days after approval.

FINAL NOTES

• All requests are subject to review and approval
• HUELLEY reserves the right to refuse any request that does not comply with these policies